I get it. As a practicing lawyer I know how difficult it can be to find the time to stop chopping wood and sharpen the axe. Your systems have worked well enough so far, why bother?
First and foremost, your clients expect it. Consumers are accustomed to a streamlined experience with other professional advisors and if you’re not offering the same level of service your brand will suffer and clients will go elsewhere. They self-book dentist appointments online and receive SMS reminders, they manage investments and pay bills online, they sign agreements electronically and attend doctor appointments by video conference. Technology helps you put your best foot forward and offer a professional, frictionless experience for your clients.
Your staff and associates are likely your most important resource and you want to use their time effectively. Time spent on repetitive administrative tasks, locating information or documents, or correcting avoidable mistakes is not a good use of their time. Technology helps you run a tight ship by automating some processes, standardizing others, and freeing your staff and associates to do the work that you hired them to do.
Beyond optimizing what you’re already doing, technology can open up new possibilities. Expand your market reach by collaborating with lawyers in smaller and underserved communities. Relieve temporary surges by outsourcing some administrative tasks or legal research projects. Use your office space more efficiently by decentralizing your team and promoting remote work arrangements. Capture valuable work product with a central knowledge management system. The opportunities for innovation are within reach.
As a practicing lawyer I know first-hand how challenging it can be to find the time to make these changes. That’s what I’m here for. I would welcome the opportunity to discuss your goals with you.